Please note, any item being returned or exchanged must be undamaged and unworn with all labels & product swing tags attached, for you to be able to return/exchange. All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interests of hygiene, returns/exchanges may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer.We accept exchanges/returns within14 days of delivery. Powderlime<sup>®</sup> does not cover the return shipping cost.
Please contact us if you have any queries regarding this.
What sizes does your swimwear cater for and what size should I choose?
Sizes 8, 10, 12, 14, 16 or XS, S, M, L, and XL. Please refer to the size guide on each of the product pages for measurements of each size.
We are happy to suggest a size to you if you are still unsure. Please contact us, using the contact form and we will get back to you as soon as possible.
What size is the model in the images?
The model in the main shop images is wearing a size 12 top and size 8 bottoms. She is 175cm tall.
Can I purchase a bikini top and bottom in different sizes?
Yes. Powderlime<sup>®</sup> wants you to have the best fitting swimwear and we know that every woman is not the same shape or size. We want you to be able to purchase the size you are. We just ask that you wear the same print and don’t mix and match between styles.
How long will my swimwear take to arrive?
Please see the customer care description for postage relating to Australia and international shipping.
Which countries do you ship to?
Australia, U.K, USA, (No Guam or Puerto Rico) and Singapore. We do not ship to PO Boxes in the USA, U.K and Singapore. If you are in another country, please contact us and we can assist you.
There are items missing from my order what do I do?
Please double check the invoice within your packaging to make sure all the items were ordered. If ordered, paid for and on the invoice, please contact us using the contact form, or email email@example.com for assistance.
How do I track my order?
Please log into ‘My account’ and you can track the order from there.
How do I look after my swimwear?
Please see the fabric care instructions within customer care at the bottom of the page.
What payment method does Powderlime® accept?
At the moment, we accept PayPal. Please click this link if you need to set up an account www.paypal.com
There is also the option for Australians to use Afterpay.
Where is your material sourced?
The main fabric is from Italy. The fabric used for the piping is from the East coast of Australia and made from recycled fishing nets. We try to be ethically minded and hope to have the whole swimwear made from recycled fabrics.Our packaging is also biodegradable.
How do I know if an item is in stock? I have seen an item online and it is no longer there. Do items come back in stock?
Yes, but once 2500 pieces have been sold in that style, they will no longer be available as these are all limited edition pieces. It will say when the item is out of stock.
What if my item is faulty?
Powderlime<sup>®</sup> is committed to providing quality products. If you believe the swimwear is faulty, please contact us using the contact page or email firstname.lastname@example.org
Can I buy a gift card?
At the moment, we don’t offer gift certificates but this is something we will be adding to our store soon.
I want to become a brand ambassador for POWDERLIME® SWIMWEAR, how do I sign up?
To collaborate or become a brand ambassador for POWDERLIME<sup>®</sup> SWIMWEAR, you must meet the below criteria:
You are 18 years old or over
You have over 8K Instagram followers and your account must be public
You are based in either Australia, UK, or the US
Please email us at email@example.com with your Instagram account (public accounts only) handle and why you should become a POWDERLIME SWIMWEAR Brand Ambassador.
Due to the number of applications we have on a daily basis, we may not reply to every application. Thank you for your understanding!
BEACH WITH CONFIDENCE
Introducing our newest selection of elegant trends.